Welcome to LAEYON! We are thrilled to have you explore our premium collection of footwears. Before completing your purchase, we kindly ask that you take a moment to review the terms and conditions outlined below. These guidelines are designed to ensure transparency and provide you with a seamless shopping experience. By engaging with our services, you agree to the following terms and conditions.

Order Processing and Delivery

• Crafting and Shipping Timeline: Upon placing your order, our skilled team begins crafting your footwears with precision and care. This process takes up to three weeks, including thorough quality checks and verification.
• Delivery Timeframe: Orders are typically delivered within 10-15 business days after the crafting period, depending on the shipping location.
• Shipping Costs: We offer free delivery on orders over £300. For expedited delivery, an additional fee of £20–£35 may apply.

Returns and Refunds

• Return Period: If you are not completely satisfied with your purchase, you may initiate a return within 24 working hours of receiving the product, as per our Refund and Return Policy.
• Eligibility: Items must be in their original condition, with tags and packaging intact. Refunds or replacements are only applicable for defective items.
• Refund Process: Refunds will be issued to the original payment method within 7-10 working days after the returned item is received and inspected.

Replacement Policy

• Defective Items: If the product arrives damaged or defective, notify us within 24 hours of delivery with photographs of the issue.
• Replacement Procedure: Upon approval, a replacement item will be dispatched promptly, ensuring minimal inconvenience.

Order Cancellations

• Orders may be canceled within 24 hours of placement. Requests made after this period are subject to approval and may incur a restocking fee.

Privacy Policy

Your privacy is important to us. Any personal information collected is solely for order processing and communication purposes. Please review our Privacy Policy for more details on how your data is handled.

Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time. Please revisit this page periodically for the latest updates.

Contact Information

If you have any questions, concerns, or require assistance, please contact us via:

• Email: support@laeyon.com
• Phone: +44 (0) 123-456-7890

By shopping with LAEYON, you agree to abide by these terms and conditions. Thank you for choosing us. We look forward to exceeding your expectations with our premium footwears.