At LAEYON, we strive to ensure you are completely satisfied with our products and services. All items undergo thorough quality checks before shipping. However, in certain circumstances, a return or replacement may be required. Please review our guidelines below for detailed information.

Return and Replacement Guidelines

• Eligibility: Returns or replacements must be requested within 24 hours of delivery.
• Condition of Items: Returned products must be in their original packaging, with tags attached, and in unused, pristine condition.
• Defective Items: Only items with manufacturing defects are eligible for return or replacement.
• Photographic Evidence: Defects must be reported within 24 hours of delivery, along with clear photographs showcasing the issues.
• Shipping Costs: Buyers are responsible for all return shipping and handling charges.

How to Initiate a Return or Replacement

1. Contact Us: Email us with your name, order number, and the email address used for purchase. For defective items, include photographs highlighting the problem.
2. Approval: Our team will respond within 48 working hours with further instructions.
3. Return Address: Upon approval, we will provide the return address. For security, we recommend using a recorded delivery service.

Non-Refundable Items

• Items purchased during sales or discounts (except defective products).
• Custom-made or made-to-measure goods.
• Products that have been worn, used, or altered.
• Orders containing more than two items to discourage trial-and-return or resale practices.

Refund Process

• Refunds will be issued to the original payment method (e.g., PayPal or Stripe) within 7–10 working days after the returned item is received and inspected.
• Please note that shipping charges are non-refundable.

Your Satisfaction is Our Priority

For additional inquiries or assistance, please reach out to us at support@laeyon.com. We are here to ensure your shopping experience with LAEYON remains exceptional.